FAQs

Learn more about our cleaning services, products we use and specific about other services we offer. If you do not find the answer you’re looking for, please contact us.

General FAQs

  • We currently service  the Milton, Burlington, Oakville, Georgetown, and Mississauga (West of Hurontario.

    We may consider special requests jobs outside of our area, but there would be an additional charge for travel.

  • All of our employees/contractors are insured with WSIB, trained and educated on proper safety practices and protocols.

    Malinis Property Services WSIB insurance coverage guarantees you no-fault workplace insurance. As a result, you, as a homeowner, are protected against costly court settlements and receive support when you need it.

  • Our customers safety is our upmost priority; therefore, Malinis Home Solutions Inc. Property Services and its employees/contractors are fully insured and bonded All of our staff are interviewed and have had a current security check performed.

  • We use a secure payment method in order to ensure your personal information is never shared or used by a third-party. Please review our privacy policy.

  • Yes - If you have a special request, please do not hesitate to ask us. We will do whatever we can to accommodate your request.

  • Minimum charge plus hourly rate for additional cleaning time.

    Minimum charge for window cleaning is calculated based on the size/square footage of the home.  There could be some additional charges for level of difficulty, unforeseen circumstances, special requests by customer, etc.  Additional charges will be discussed before proceeding with work.

    Minimum charge (up to 1500sqft) for disinfectant services.  Additional charge per square foot over 1500sqft.

    Since we normally quote you site unseen, we will provide an estimate based on the time it would take to clean a typical home plus any extra requests.  We do have a minimum charge for each booking depending on the service(s) requested.

    Our quote provides an estimate and range of time for all our services.  If we believe there will be additional charges above the quote provided, we will call to get your authorization for additional time.   Things that could impact the pricing are clutter, pets, frequency of deep cleanings and lifestyle

    If we clean the home in less time than estimated, you will only be charged the time we were there or our minimum charge.

  • We bring all supplies and equipment to get the job done.  If you have a specific request for us to use your vacuum, mop or product please leave instructions on the booking form in the  “additional comments” section.  Price will not be altered for using your supplies/equipment.

  • Complete our online form and receive your quote within 24hrs.  If you have questions or require immediate assistance, please do not hesitate to contact us.

  • You can book with your cleaner directly or through our website here - Book an Appointment

  • Typically, 1-2 cleaners will be scheduled to clean your home depending on the demand for the day. In some circumstances, for example if a home is particularly large, request multiple services or if you need a fast cleaning before an event, we may send additional cleaners because of skill sets, equipment requirements and to get the job done quicker. Item description

DisinfectANT Spray FAQs

  • YES – (DIN# 02422654) Vital Oxide is EPA and Health Canada registered hospital disinfectant cleaner, mold killer, and odor eliminator.  Vitalal Oxide’s formula is non-irritating to the skin, non-corrosive to most treated articles, and NSF certified (no rinse required) for food contact surfaces.

  • Vital Oxide disinfects and kill 99.999% of bacteria in less than 60 sec. The area will stay free of harmful bacteria as long as the surface is kept clean (away from new bacteria) following the use of Vital Oxide.

  • No – we do not require anyone to be present during the service. Clients are welcome to provide us with a key for safekeeping, leave a key, lockbox code/door code or garage access. We will ensure to lock up upon completion of your service.

  • Vital Oxide has a HMIS rating of 0-0-0 which is the safest rating possible. Vital Oxide does not cause skin irritation, does not cause any respiratory irritation, and is non-toxic. Our hospital-grade disinfectant is safe to use in both residential, commercial, and hospital settings.

  • Vital Oxide is NSF certified D2 (No Rinse Required) as a food contact surface sanitizer, and kills 99.999% of bacteria, including E. coli, Salmonella and Listeria in less than 60 seconds. You can see the full Kill List by clicking here.

  • Yes, Vital Oxide can be used as a soft surface sanitizer. Vital Oxide can be used at full strength as a spot treatment to remove odours.Vital Oxide has the seal of approval from the carpet and rug institute to be used on Carpets. ** Do not use on wool carpeting. **

  • Vital Oxide has a NSF-D2 certification which means that it can be used as a food contact sanitizer with no rinse required.Safe to use on all surfaces that may come into contact with food such as countertops, cutting boards, dishes, glasses and cutlery. Perfect for both commercial and residential kitchens.These surfaces/items do not need to be rinsed or washed after applying, simply leave them to air dry.

Window Cleaning FAQs

  • We simply use filtered water when using our pure water-fed system or a touch of biodegradable window cleaning solution when using the traditional cleaning method.

  • We will try to assist where we can. If there is anything restricting access to the areas that need to be cleaned, we'd appreciate you clearing the way. Other than that, we do a full assessment upon arrival and make sure we communicate any needs with you upfront. If you have anything valuable near your home, we recommend moving it just to make sure it isn’t harmed in the process.

  • No. If the work is outside only and we have your payment information on file and a contact number for you, then you don't need to be home. We only need to review what needs to be prepared before our arrival. However, if we are unable to access your property or another issue comes up that prevents us from proceeding with work and we cannot reach you by phone, cancellation charges may apply.

  • For interior windows, we utilize a tried and tested applicator and squeegee method using filtered water that doesn’t leave hard minerals behind, which makes your windows sparkle, not streak. For exterior windows, we use a telescopic water-fed pole reaching up to five stories high with water that’s purified through our advanced four-stage water purification system to ensure crystal clear and sparkly windows and frames.

  • As much as you like! At the bare minimum, we recommend exterior twice a year (spring and fall) and interior once a year to help increase the longevity of your home’s window glass, but we also know that windows can become dirty quicker than most of us would like.

  • Yes, we do. Please make sure spigots are in working order by the service date.